Identification and analysis of training requirements
Current Situation: Our staff have problem to communicate with client
Bad impact that staff happen:
1. Employee Morale: The biggest side effect of poor
workplace communication is that employee morale will slowly decrease to a point
when they no longer care about the company. They will still go about their
jobs, but they will only do the minimum required. Extra effort and enthusiasm
will not be on display, which will impact the results from their work. If this
atmosphere spreads to the entire company, it can become an incurable cancer.
2. Clear Goals: A company must have clear goals
when it comes to the short and long term. Even small businesses need to be goal
oriented; otherwise they cannot expect to find success. For example, a
restaurant may have a goal of getting 100 customers through the door on a given
day. Such goals can only be accomplished if everyone is working towards them in
an enthusiastic, dedicated and professional manner. With clear communication,
any realistic goal is achievable. This motivates them to do a better job and
allows them to focus their energy in a certain direction. On the flipside,
uncertainty about what needs to be done just leads to poor performances.
3. Dealing with Various Cultures: The workplace is a microcosm of society,
where people of different cultures and backgrounds must come together to get
things done. Cultural insensitivity can play a particularly negative role in
the workplace, resulting in employees feeling as if they do not belong. In such
a situation, proper communication can create awareness, understanding, and a
happy medium where everyone is happy.
4.
Employee
Errors: Most
employee errors come from a lack of understanding, rather than them making a
conscious mistake. A lack of understanding stems from a lack of communication.
If an employee does not understand instructions, it is likely that they will
perform their task incorrectly. Instructions must always be clear, concise and
logical. Employees must be encouraged to ask their superiors if they do not
understand something, rather than being too afraid to ask. This creates open
lines of communication and ensures that misunderstandings do not take place.
5. Decreased Innovation: If poor communication skills result in the
inadequate handling of important projects, this can cripple the company’s
innovation and capacity to make positive contributions to society. The capacity
to innovate is proportional to the capacity to communicate directions, and to
communicate new and exciting ideas and improvements
TRAINING NEEDS
ANALYSIS QUESTIONER
1.
Does
a process for identifying future training and professional development need
exist within you department?
A.
Yes
B.
No
2. Which
of the following statement best describes how your future training and
professional development need assessed?
NOTE: If the person involves a combination
of the options given below .
A. Individually,
by myself
B. By my line
manager
C. By the Human Resources
department
D. Others (please
specify)
______________________________________________________________________
3.
How
far into the future does this assessment plan for?
A. 6 months
B. 12 months
C. 18 months
D. None from above
(please specify)
_______________________________________________________________________
Planning and designing the training
Training Proposal:
Name of Company: Jasa
Network Trading Sdn Bhd.
Address: Jalan PJU
5/15, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor Darul
Ehsan.
Name of training
proposal: How to improve communication skills.
Training proposal
prepared on: May 25, 2017.
Proposal prepared by:
Alina Akmal.
Proposal submitted on:
May 30, 2017
Proposal signed and
approved by: Syarifah Najihah Syed Ahmad Tarmizi, CEO of Jasa Network Trading
Sdn Bhd
Purpose: In this lesson, you will learn
the importance of developing great communication skills with your client. Learn
more about how to apply these skills for clear and successful communication
within the client service setting.
Details of Sample
Training Proposal:
➤The training will start in
June 1, 2017
➤ All staff has to participate
in it.
➤The training will be held in
meeting room Jasa Network Trading Sdn Bhd (internal)
➤ En Azad will be instructor for
this training.
Estimated cost of
training programme: RM600
All those budget
consist:
➧Food and beverage : RM 150
➧ Allowance for En Azad : RM 350
➧ Gift : RM 100
Our schedule
Time
|
Activity
|
0900-1100
|
SESSION 1
Registration
Breakfast
A talk form En Azad
·
Welcome and Introduction
·
About communication skills
·
Need to improve
communication skills
|
1100-1130
|
Tea / Coffee break
|
1130-1300
|
SESSION 2
Continue talk from En Azad
|
13001400
|
Lunch
|
1400-1630
|
SESSION 3
Continue talk form En Azad
·
How to improve communication
skills
·
The advantages have
communication skills
|
1700
|
Dismiss
|
Training delivery
We use Teaching Technique with:
1. Presentation
2. Teach
them how to communicate with client step by step
3. Group
discussion
4. Make a
game that can boost their confidence
5. Show
them a famous motivator to motivate employees on how to be like that
Evaluation and post-training follow-up
After training, the participants applying new technique and
get positive impact:
Employee morale
➭Small group (20 group members) means you can learn so much more. The trainer was very enthusiastic and there was an element of fun about the course too.
Clear goals
➭Very good, enjoyed applying the training which are easy to apply and that built confidence. Very relaxed and participative.
➭Useful, delivered in a friendly way. Good to exchange opinions and experiences with others.
Dealing with various culture
➭The interactive nature encouraged honest and open communication amongst everyone which really helped clarify suggestions. A useful chance to review current techniques and focus on improvements.
Employee errors
➭A very rewarding day, particularly with regards to structuring a presentation. Well run by the trainer who kept the attention throughout. A very useful and relaxed way of improving delivery.
Decrease innovation
➭Really helped with confidence and how to deliver a presentation. Very good, clear, concise and just excellent.
Training
Evaluation Form
for participant in
Jasa Network Trading Sdn Bhd
Date: ________
Title and location of training: __________________
Trainer: _________________
Instruction: Please indicate level
agreements with the statement listed below.
Strongly
Agree
|
Agree
|
Disagree
|
Strongly
Disagree
|
|
1.
The objective of the training were clearly defined.
|
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2.
Participation and interaction were encouraged.
|
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3.
The topic covered were relevant to me.
|
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4.
The content was organized and easy to follow.
|
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5.
The materials distributed were helpful.
|
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6.
This training experience will be useful in my work.
|
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7.
The trainer knowledge about the training topic.
|
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8.
The trainer was well prepared.
|
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9.
The training objective were met.
|
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10.
The time allotted for the training was sufficient.
|
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11.
The meeting room and facilities were adequate and
comfortable.
|
